And for good reason. Airlines demanded way too
much in exchange for a slightly more comfortable seat--unquestioning brand
loyalty, an encyclopedic knowledge of their arcane and constantly changing
loyalty program rules, or a briefcase full of cash.
But there are ways to get a better seat without
having to sell your soul to the airline or take out a second mortgage. They
include booking certain flights, becoming a savvy bidder for first-class seats,
and waiting for the right time to ask.
Find a flight with empty seats
If you have your eye on a better seat, try
selecting a less-popular flight. Generally, the more popular the flight, the
more scarce and expensive the upgrade. Certain flights, like the first flight
of the morning or the red-eye (overnight flight), tend to be emptier.
"I watch the seat maps and wait until the
end to board," says Shawn Crowley, a college recruiter based in Washington,
D.C. If there’s still an open exit row, he asks the flight attendant if he can
sit in one of the premium seats without paying extra. "I've had it work
every time the seat has shown open."
Of course, the definition of a
"better" seat has changed in recent years. A decade ago, that would
have meant a "premium" economy or business-class seat. Now, with all
the seat assignment games airlines play, a better seat can mean anything that's
not a middle seat.
Learn how to bid for an airline upgrade
The hours and minutes before your flight leaves
are the best time to find an upgrade. That's because empty first-class seats
are worthless to an airline, which means the company will do everything it can
to monetize them. Many carriers allow you to bid for a first-class seat online,
but you need to know a few things before you jump in and name your price.
How do you know if your seat is eligible for a
bid? After you've made your economy-class reservation, log in to the airline
site to see if you're eligible. Often, the airline also sends a notification.
It's a blind auction, so you won't see what other passengers are bidding for
the same seat. You'll get notified 24 to 72 hours before takeoff.
"The key to success is knowing how many
seats are still available and, more importantly, how much to bid," says
travel writer David Yeskel, who has successfully bid on dozens of upgrades.
You can check available seats on your airline
website or a site like Expertflyer. Yeskel says you should bid somewhere
between 30 to 40 percent of the difference between the cost of your original
seat and the cost of your desired seat. Rates vary based on the length of the
flight.
Unconventional upgrade strategies
Experienced air travelers say that airlines, in
their mad dash to monetize every seat, have created a lot of upgrade
opportunities beyond bidding. A polite, direct appeal to a gate agent still can work, although they've
probably heard every story already.
But airlines sometimes will upgrade you even if
you haven't asked. Actually,
sometimes they'll upgrade you – and charge you – without asking. That's what
happened to Robert Ryan, a marketing consultant from Chicago, who was flying
from Copenhagen to Chicago recently. SAS decided to upgrade Ryan and his wife,
even though they hadn't bid on an upgrade.
“No airline should be able to force a customer
to accept an unrequested upgrade,” says Ryan.
He's right. I contacted SAS on his behalf, and
it refunded the $1,609 it charged for his business-class seat.
More tips for getting an upgrade
Be selfless. That's what Meera Sundram did on a flight from New York to
Phoenix. "I gave my exit row seat to a really tall man who was about to be
squished into an economy seat," says Sundram, a retired health care
executive who lives in Amman, Jordan. "The flight attendant saw that and
offered me a first-class seat." Instead, Sundram gave it to the tall guy
invading her space. There's a special place in airline passenger heaven for
folks like Sundram.
Don’t be afraid to let
the flight attendants know about any issues.
Maybe your seatback TV or overhead light isn’t working properly, or a nearby
passenger is rude or excessively loud. "Try politely telling a flight
attendant and asking if there are any other seat options," says Molly
Cowen, travel expert at the site TravelPirates. "If you’re lucky, you
might be moved to a more premium seat."
Just move to a better
seat. Nathan Segal, a professional speaker from
Calgary, Canada, waits until the flight reaches cruising altitude and then
moves. "I have been able to move within coach to a window seat this
way," he says. It never hurts to ask (Segal does), but flight attendants
can't police every seat in economy class, so if you see an empty seat within
your class of service, go ahead and try to claim it.
This column originally appeared in USA Today and
is used with permission from Christopher Elliott. Photos from free sites.